Contact

Contact GearMage Support & Sales

Get help for sales, feature questions and support

Contact Us Helpful Resources

Helpful Resources

Find Solutions to Common Problems

Before reaching out, explore these quick-access links to guides, updates, and troubleshooting resources. Most common questions are answered here—saving you time and getting you back on track faster.

Try these tips to resolve issues on your own before reaching out to support — this can help you get solutions faster and reduce wait times.

Search Blog For Tutorials

Search through the collection of blog posts for step by step walkthroughs

Large & Growing Customer Base across the globe

While a major section of our customers are located in North America, Europe and Australia our user base is global from 134 different countries and counting.

Contact Info

Get In Touch

Standard Support: 3-5 business days turnaround time for non-premium customers
Premium Support: 1-2 business days (often just a few hours) for PRO users

Contact Sales

Contact Sales

Email Sales

Email Sales

For General Support

Contact Support

Email Support

Email Support

Address

8201 164th Ave NE, Suite 200
Redmond, WA 98052,
USA.

Full refund within 30 days of purchase

If for any reason you feel that the software does not meet expectations as promised on this site, we can provide a 100% full refund within 30 days of purchase.

Contact

FAQs

Frequently Asked Questions

Most licenses are subscription based. Subscription licenses provide peace of mind with yearly email support included at no extra fee or charge.

Subscription licenses come with premium support included and no additional support extension purchase is necessary. Subscription licenses also include free minor and major version upgrades - no worrying about stale or end-of-life versions.

We still offer limited perpetual licenses at approximately 3.5 times the cost of the yearly subscription for customers that do not want to purchase subscriptions. An example of this is the PRO Server perpetual which is priced at $1050 (which is 25 per month * 12 * 3.5). Contact sales if you have any questions about this pricing.

These legacy perpetual licenses have only ONE YEAR of premium support free and you can purchase optional yearly support extensions every year to keep support current.

When downloading your attachments, Mail Attachment Downloader will leave all your mail on your server as is and will not mark it as read. It will not interfere with any other programs you use today to download your mail.

The program identifies new mail based on when it last successfully downloaded attachments.

So when you run it for the first time, since no attachments have been downloaded yet, it will download all mail attachments in your email inbox after which it will only scan for mail attachments that arrive from thereon (including read and unread mail).

The default setting will only download messages since last download including unread mails that have not been downloaded by the program. IMPORTANT: If you switch this setting to All mail at any time, any state will be lost and the next time you select messages since last download it will download from the start again. To avoid this, select a date filter (see FAQ below titled "How do I download from a given date?").

Subsequent runs by clicking the 'Connect And Download' button will download remaining mail attachments that have not been downloaded yet until it has downloaded all attachments till the present day.

If you don't want to wait to download all email attachments the first time, set the 'start date' from which you want to download your attachments in the Search tab. Leave the 'end date' unchecked to indicate that there is no end date.

Have a different question?

More FAQ Ask a question